For two-password mode users, your account has been reverted to one-password mode. Once you understand that this step is permanent please enter the word “DANGER” with capital letters and click on the “Reset” button.Įnter your new password twice and click on “Reset password”. But you will not be able to see the body of the messages or any attachments. This means that you will be able to see the emails in your Mailbox and their metadata (sender, subject, etc.).

You will then be shown a warning message informing you that resetting your password is permanent and will render all encrypted messages in your inbox permanently encrypted. Meanwhile, do not close the reset page, or you will void the recovery code we sent and you will need to repeat the recovery process.Įnter your recovery code and click on “Reset password”. Please be sure to check for this email in your spam folder if you don’t see it in your inbox. We will send an email with the reset code to your recovery email address. “Confirm” that you would like to reset your password. On the reset password page, enter your username and recovery email and click on the “Reset password” button. (Those resetting their Mailbox password will skip this step.) If you are a two-password mode user resetting your Mailbox password, click on the “forgot password?” button on the Decrypt Mailbox page.Ĭlick on the “Reset password” button.

If you forgot your Login password, click on the “Need help” button.

Protonmail account recovery